IT for Medical & Healthcare

A medical practice cannot wait for IT. If the clinical software is offline, the clinic cannot see patients. We support general practices, allied health clinics and specialist rooms across NSW with clinical systems designed to stay online.

What we support

• Clinical software: MedicalDirector, PracSoft, MediRecords and cloud-based alternatives.
• Patient data hosted in Australia, on Azure in the Australia East region.
• Multi-factor authentication for every clinician and receptionist.
• Tested backup with a documented recovery time objective.
• Telehealth room connectivity with a dedicated video connection.

The problems we see

The most common issue is a storeroom server that has not been backed up. The second is a single NBN circuit with no failover. We migrate practices to Azure-hosted clinical software and add 4G backup so a copper fault does not close the clinic.

What a medical practice cannot compromise on

A general practice, allied health clinic or specialist room in NSW cannot wait for IT. If the clinical software is offline, the clinic cannot see patients. If the email system is down, the practice manager cannot book appointments. We design medical IT environments around these constraints.

Clinical software hosting

MedicalDirector, PracSoft and MediRecords each have a recommended hosting model. We follow it. For most practices, that means the clinical data lives in Australia, on Azure in the Australia East region, with a documented recovery time objective. We do not host patient data in a region outside Australia.

Telehealth room connectivity

Telehealth consultations need a dedicated video connection, not the same Wi-Fi as the reception desk. We provision a separate network for the telehealth room, with quality of service prioritising video traffic. A consultation that drops mid-sentence is a clinical risk, not an inconvenience.

Backup and recovery

A medical practice that loses patient data cannot reconstruct it. We back up the clinical database, the imaging and the configuration to two separate locations, and we test a restore quarterly. The recovery time objective for a practice of five GPs is four hours. We size the solution to that number.

Privacy obligations

Patient health information is sensitive information under the Privacy Act. We ensure access controls, encryption and audit logging meet the OAIC expectations. We do not store patient data on a staff laptop. We do not share credentials. We do not allow the receptionist to use the same login as the principal.